Customer Support

If you are experiencing issues with managing your website or have any other questions regarding our web solutions, please contact us.

How to contact us?

Since we are quite busy on the phone, it is best to send us an email at support@byerko.com. We will assist you as soon as possible. Please be patient, as we have many clients who need support, and sometimes a higher number of requests may cause delays in response times. To help us resolve your issue faster and more efficiently, please include the following information in your email:

• In the subject line, make sure to include the website you need help with (e.g., "Support for www.your-website.com").
• In the message itself, provide a detailed description of the issue you are facing. The more information you give us, the quicker and more accurately we can help you.

Example:

Subject: Support for www.my-website.com

Message:

Hello,

I am having issues with my website www.my-website.com. When I try to access the dashboard, I get the error "403 Forbidden".

Issue Description: When I try to access the dashboard, the error "403 Forbidden" appears.

Steps already taken: I tried restarting the website and clearing the browser cache.

Date and time of the issue: The issue occurred on August 2, 2024, at 15:30.

Error messages: I am attaching a screenshot of the error.

Contact details: John Smith, +1 555 xxx xxx, john.smith@email.com

Thank you for your help.

Best regards,

John Smith

Remote support

If it is necessary to fix the issue on your computer or show you how to manage something, it is best to connect via the AnyDesk remote support program. This way, you can watch the entire process live on your monitor.

Instructions for using AnyDesk:

1. Download AnyDesk: Click here to download AnyDesk.
2. Run the program: Once the file is downloaded, run it.
3. Get your Address (ID): After launching the program, you will receive a unique address (ID).
4. Share your ID: Send us this ID in response to our email.