Support
We're here to help
If you are experiencing issues with managing your website or have any other questions regarding our web solutions, please contact us.
Subject: Support for www.my-website.com
Hello,
I am having issues with my website www.my-website.com. When I try to access the dashboard, I get the error "403 Forbidden".
— Janez Novak
We solve most issues quickly and easily – by email or with a remote connection via AnyDesk.
See below how the support process works in three clear steps.
Save time with a ready-made template
Simply copy the template below into your email inbox and edit the marked details.
Hello,
I am having issues with my website www.my-website.com. When I try to access the dashboard, I get the error "403 Forbidden".
Issue description: When I try to access the dashboard, the error "403 Forbidden" appears.
Steps already taken: I tried restarting the website and clearing the browser cache.
Date and time of the issue: The issue occurred on August 2, 2024, at 15:30.
Error messages: I am attaching a screenshot of the error.
Contact details: John Smith, +1 555 xxx xxx, john.smith@email.com
Thank you for your help.
Best regards,
Janez Novak
How does support work?
From your first message to a resolved issue – in three clear steps.
You write to us
1. stepSubject
Include your website in the subject line, e.g. "Support for www.your-website.com".
Issue description
The more information you give us, the quicker and more accurately we can help you.
Contact details
Add your name and phone number in case a call is needed to resolve the issue.
You receive a reply
2. stepWe reply by email, depending on the current number of requests.
Next steps
If needed, we suggest a solution or arrange remote support.
Remote support
If neededDownload AnyDesk
Click the link below and download the AnyDesk program.
Run the program
Once the download is complete, run the program on your computer.
Send us your ID
Send us this address in reply to our email, and we will then connect to your computer.
Frequently asked support questions
We've collected answers to the questions our clients ask us most often.
1. How quickly can I expect a reply to my request?
We respond as soon as possible. Since we have many clients who need support, a higher number of requests can extend the response time – thank you for your understanding.
2. Is remote support via AnyDesk safe?
Yes. The connection is encrypted, you remain in full control of access, and you can end it at any time.
3. Does support also include minor fixes on the website?
We handle minor fixes and questions as part of support, while larger changes are covered by a separate quote.
4. What should I do if I don't receive a reply?
Check your spam folder or write to us again – sometimes messages get lost along the way.
