Maintenance and support
Website Maintenance
After the project is completed, you’re not left on your own. By agreement, we provide ongoing support to ensure your website remains technically flawless, secure, and up to date with modern standards. Our team is available to assist with any issues, advise on upgrades, and perform regular maintenance to keep your website competitive.
- Technical support
- Security updates
- Regular backups
- Domain registration
- Hosting
- Fast response time
Why regular maintenance of websites, e-commerce platforms, and web applications is crucial for your business?
A smoothly running website, E-commerce platform, or web application doesn’t just happen by itself. Regular maintenance is essential if you want to ensure security, stable performance, and customer trust. Without proper care, even the best digital solution can quickly become slow, unreliable, and a security risk.
Why is maintenance so important?
- Data and customer security – regular security updates prevent breaches and data misuse, which is critical for any business solution.
- Stable and flawless performance – we fix errors and make sure all functionalities work properly, even with high traffic or heavy usage.
- Speed and user experience – optimized loading times and smooth performance increase user satisfaction and reduce bounce rates.
- Adaptation to market changes – regular updates ensure your digital solution remains compatible with new technologies, trends, and legal requirements.
- Long-term cost savings – timely maintenance prevents expensive outages and complex redesigns caused by neglect.
Regular maintenance is not an expense but an investment in reliability and the reputation of your business.
What can happen if you neglect regular maintenance?
Many businesses understand the importance of a strong online presence but often ignore maintenance—until something goes wrong. Lack of maintenance can have serious consequences for your operations, reputation, and revenue.
The most common consequences of neglected maintenance:
- Security risks and breaches – outdated components are easy targets for hackers, leading to data theft and high recovery costs.
- Slow loading and technical issues – a slow or buggy website frustrates users, who quickly switch to competitors.
- Loss of customer trust – broken features, failed orders, or unresponsive apps damage your brand’s credibility.
- Incompatibility with new technologies – without updates, certain features may stop working on new browsers or devices.
- Higher repair costs – issues that could have been solved with regular updates become expensive and time-consuming projects later.
Timely maintenance means less stress, lower risk, and more trust from your customers.
Why choose us for maintaining your digital solutions?
Regular maintenance of websites, E-commerce platforms, and web applications requires precision and a deep understanding of your business. We focus on stability, security, and proactive problem-solving, allowing you to concentrate on growing your business.
Our maintenance approach:
- Regular updates and security checks – we keep your digital solution protected and compliant with the latest standards.
- Performance monitoring – we continuously check speed, functionality, and responsiveness to prevent potential issues.
- Tailored solutions – our maintenance plans are customized to the type and complexity of your digital solution.
- Quick response to issues – we act immediately in case of problems to minimize downtime.
- Upgrade recommendations – we suggest improvements and new features to support your business growth.
Our goal is to ensure your digital solution runs smoothly and efficiently – without unnecessary complications.
What our maintenance services include?
Maintenance is not just occasional updates; it’s a set of activities that ensure the security and reliability of your digital solution. Our services include:
- Security updates – regular installation of security patches to protect against breaches and data misuse.
- Technical checks and monitoring – tracking performance, server load, and response times to detect issues before they occur.
- Speed optimization – analyzing and improving loading times for better user experience.
- Error fixing – resolving technical glitches, broken features, or integration issues.
- Content updates – adding and editing content to keep your website fresh and relevant.
- Regular backups – secure data storage and fast system recovery in case of problems.
- Upgrades and new features – adding functionalities, integrations, and custom adjustments to support business growth.
- Improvement suggestions – expert advice on enhancements and optimizations based on market trends.
With regular maintenance and strategic upgrades, your website, E-commerce platform, or app will stay fast, secure, and ready for future challenges.
How our maintenance process works?
We follow a clear and transparent process, so you always know what’s happening with your digital solution and what to expect.
- Initial review and analysis – we check the current state, identify errors, and review security, speed, and technical compliance.
- Maintenance plan agreement – based on the size and complexity of your digital solution, we define the scope and frequency of updates.
- Regular updates and monitoring – we take care of security patches, technical updates, and continuous performance tracking.
- Immediate problem resolution – we act fast when issues arise and inform you right away to minimize downtime.
- Upgrades as needed – we add new features or optimize existing ones whenever your business requires it.
- Reporting and recommendations – we provide regular reports on completed updates and suggest ways to improve performance.
Our mission is to give you full control over the status of your digital solution and a reliable partner you can always count on.
The most common maintenance mistakes that cost businesses money
Many companies underestimate the importance of regular maintenance, assuming that their website, E-commerce platform, or app will keep running smoothly on its own. This often leads to costly problems. The most common mistakes include:
- Ignoring security updates – outdated systems are the easiest targets for hackers, causing data loss or downtime.
- Improper manual updates – poorly executed updates can cause plugin conflicts or even complete system failure.
- Lack of backups – without regular backups, you risk losing all data and content during technical issues.
- Slow response to errors – delayed problem-solving results in lost customers and poor user experience.
- No long-term strategy – without planning for upgrades and optimization, your digital solution quickly becomes outdated and less competitive.
With us, you won’t face these problems – we monitor performance, apply updates regularly, and act fast to keep your digital solution secure and reliable.
Website, E-commerce, or App Maintenance Cost
If you frequently need changes or upgrades to your website on a monthly basis, regular maintenance is the best choice. A single development hour costs €50, which means that with multiple one-time interventions, costs can quickly add up. With our regular maintenance packages, you save both money and time – the packages are more cost-effective than individual interventions.
Lite Package
- 1 hour/month
- 12 hours/year
- Priority support
- Email support
- Phone assistance
- Remote support
- Consulting on web solutions
Premium Package
- 4 hours/month
- 48 hours/year
- Priority support
- Email support
- Phone assistance
- Remote support
- Consulting on web solutions
*Note: A custom maintenance agreement with a different number of hours tailored to your needs is also possible.
Want to know more
Frequently Asked Questions
We answer the most frequently asked questions about website, online store, and web application development.
1. What is website maintenance?
Website maintenance is a set of activities and processes that ensure a website operates smoothly, securely, and efficiently. This includes regular software updates, security checks, performing backups, fixing potential errors, adding new content, optimizing loading speed, and making sure the website always meets the latest standards and user requirements. In short, website maintenance ensures that your online presence remains reliable, secure, and attractive to visitors.
2. Why do we need website maintenance?
Website maintenance is essential for anyone who wants to have a serious online presence, whether it’s a personal blog, a portfolio website, a corporate site, or an online store. It ensures security, optimization, updates, and a good user experience, all of which contribute to higher rankings in search engines. Without regular maintenance, a website becomes vulnerable to security breaches, which can lead to data loss.
3. How does the website maintenance process work?
The website maintenance process is carried out in several steps:
- Needs analysis: We review the structure and functionalities of the website and determine the required tasks.
- Maintenance plan: We prepare a plan that includes regular updates, security checks, and optimization.
- Regular updates: We update the CMS, plugins, and themes and install security patches.
- Backups: We regularly create backups to quickly restore the site in case of issues.
- Performance optimization: We improve loading speed and test performance across different devices.
- Content updates: We update and add new content and implement new functionalities.
- Support and reporting: We provide technical support and regularly report on maintenance activities performed.
We continuously keep records of the hours spent and regularly inform each client about the time usage.
4. What is the cost of website maintenance?
The cost of website maintenance varies depending on the scope of work and required services. We offer ready-made maintenance packages with fixed prices, allowing you to choose the one that best suits your needs and budget. We are also always ready to listen to your specific requirements and prepare a customized offer. Contact us for more information.
5. How are maintenance hours billed?
Maintenance hours are billed as follows: the maintenance contract is concluded for one year, which means that all maintenance hours are available to you immediately, regardless of whether you pay monthly or quarterly. For example, if your maintenance contract includes 12 hours, you can use all of them in the first month at no additional cost. Any additional hours used beyond this are billed according to the agreed hourly rate.
6. What happens if I don’t choose a website maintenance service?
If you decide not to choose a website maintenance service, you may face various issues, such as errors or security vulnerabilities. This can lead to data loss, a poor user experience, or even malicious attacks.
7. Is it necessary to maintain and update a website?
Regular website maintenance is not mandatory, but it is crucial for achieving the best results. It helps protect your site from security breaches, ensures you have backups in case of problems, guarantees fast loading times, and provides smooth customer support via phone or email. This is especially important for complex e-commerce websites, where attention to detail can significantly impact business performance and sales.
8. What happens when I use up the additional maintenance hours?
When you use up the additional maintenance hours, all subsequent hours are charged according to the agreed hourly rate. Other activities included in the maintenance contract continue to be performed until the end of the contract period or the start of the new annual billing cycle.
9. Are unused maintenance hours carried over to the next month?
Unused maintenance hours can be carried over to the next month but must be used within one year. Additional maintenance hours are available to you immediately upon signing the annual contract, allowing you to use them flexibly as needed. At the end of the billing year, any unused hours expire and are not carried over to the new billing period.
10. Do you also maintain websites that were developed several years ago?
That depends on the platform the website was built on and the quality of its development. Before agreeing to maintenance, we need to review your website to assess its current condition.
11. What Do We Do in Case of a Security Breach?
With the advancement of technology, new methods of hacking are constantly emerging, requiring constant vigilance and quick action. If you notice unusual changes on your website, it is likely that a breach occurred due to outdated or unpatched code. Here’s how we handle a security breach and recover the data:
- Website Isolation: We immediately disable access to the website to prevent further damage.
- Inspection and Analysis: We perform a thorough analysis and check all systems to determine how the breach occurred and which data was affected.
- Fixing Vulnerabilities: We promptly address all identified security vulnerabilities. This includes software updates, password changes, strengthening security measures, and installing additional protection.
- Data Recovery: We use backups to restore affected data and ensure that all services are reinstated as soon as possible. We also verify the integrity of the restored data.
- Verification and Testing: After implementing all measures, we conduct extensive system-wide verification and testing to ensure all vulnerabilities are resolved and no threats remain.