Terms and conditions

1. General Terms and Conditions

1.1. General Provisions

The general terms and conditions define the rights and obligations and regulate the business relationship between the client (hereinafter CLIENT) and the company BYERKO s.p. (hereinafter CONTRACTOR or PROVIDER). The CLIENT is considered any legal or natural person who places an order for the CONTRACTOR to supply goods or provide a service. The general terms and conditions also regulate individual rules of purchase and services unless explicitly stated otherwise on individual online or printed forms.

The CLIENT and the CONTRACTOR are bound by the general terms and conditions valid at the time of placing the order.

The general terms and conditions are publicly available on the website and for inspection at the registered office of BYERKO s.p.

1.2. Information about the Provider and Contact Details

• Provider: BYERKO s.p.
• E-mail: info@byerko.com
• Website: https://www.byerko.com

1.3. Website

The website available at byerko.com is owned by BYERKO s.p.

The CONTRACTOR assumes no responsibility for any consequences arising from the use of the website, promotional materials, or other advertising messages and the content contained therein. The CONTRACTOR also assumes no responsibility for any consequences caused by the information contained in the aforementioned media.

The CONTRACTOR is not responsible for occasional downtime of the website, possible inaccuracies of information, or any damage resulting from the use of incorrect or incomplete information. Visitors to the website may use its content exclusively for personal and non-commercial purposes. Any other use, copying, publication, or distribution of the website’s content or its individual parts is prohibited without the permission of BYERKO s.p.

The content is protected by copyright and may not be copied, reproduced, or otherwise distributed!

1.4. Conclusion of the Contract

The contract between the CLIENT and the CONTRACTOR is concluded as follows: The CLIENT submits an order to the CONTRACTOR, which has the legal nature of an invitation to submit an offer. The order must include:

• company name, registered office, business address, and VAT number if the CLIENT is a legal entity,
• name and surname, residence, if the CLIENT is a natural person,
• name and signature of the legal representative of the CLIENT or the signature of the natural person CLIENT,
• email address, phone and/or fax number where the CLIENT can be reached,
• service(s) ordered by the CLIENT,
• any files essential for fulfilling the order and preparing the offer,
• other information relevant to fulfilling the order.

Based on the received order, the CONTRACTOR prepares an offer. The CLIENT accepts the offer by confirming it via email or purchase order (referring to the offer) and by paying the agreed advance payment.

In the case of placing an order via the online store, the offer is confirmed by submitting or confirming the order online.

By accepting the offer and confirming the order online, the CLIENT explicitly acknowledges:

• that the goods are manufactured according to the CLIENT’s explicit and precise instructions and customized to their personal needs,
• that the provision of the service has begun based on the CLIENT’s explicit prior consent and agreement that they lose the right to withdraw from the contract once the CONTRACTOR fully performs it; therefore, the CLIENT has no right to withdraw from the contract under Article 43.c of the Consumer Protection Act.

The contract between the CLIENT and the CONTRACTOR is thus concluded. These general terms and conditions form an integral part of the contract.

1.5. Prices

The price for the ordered services and products is determined in the offer or online store, which the CLIENT confirms by acceptance, as defined in the Conclusion of the Contract section, together with other provisions of the contract. The price covers only the services and products explicitly stated in the offer.

If the CONTRACTOR needs to perform additional services not explicitly listed in the offer (e.g., manual content entry/rewriting, photography, additional corrections, or versions beyond the scope of the offer), such services are charged additionally to the CLIENT according to the CONTRACTOR’s valid price list on the date of performing the service.

Additional services requested by the CLIENT are also charged additionally according to the CONTRACTOR’s valid price list on the date of performing the service.

The minimum billing unit for minor work and services is 30 minutes.

The minimum billing unit for larger projects (websites, online stores, etc.) is 1 day.

The minimum billing unit for services related to recurring intervals (e.g., website maintenance) is 1 month.

The CONTRACTOR may additionally charge costs incurred in performing the activity if they are not included in the price under this contract, but must always obtain the CLIENT’s prior written consent. Email correspondence is considered written consent.

Prices tied to individual contracts are valid until the contract expires and may change upon renewal.

Prices displayed on the website or stated in the offer are expressed in EUR and do not include tax. VAT is not charged based on Article 94(1) of the Value Added Tax Act (we are not VAT liable).

1.6. Urgent Orders and Price Increases

If, at the CLIENT's request, the order must be completed within 24 hours of the offer confirmation and if it is logistically and technically feasible, the agreed price and/or price according to the price list increases by 30%.

If, at the CLIENT's request, the order must be completed on a Saturday, Sunday, or public holiday and if it is logistically and technically feasible, the agreed price and/or price according to the price list increases by 40%.

If, at the CLIENT's request, the order must be completed on the same day the CLIENT confirmed the offer, or overnight, and if it is logistically and technically feasible, the agreed price and/or price according to the price list increases by 50%.

1.7. Payments

Unless otherwise agreed, the CLIENT is obliged to pay for the services and products with a 100% interest-free advance payment. The payment date is considered the date when the CONTRACTOR receives the payment in its bank account or when the payment is handed over in cash.

Depending on the order method (via sales consultant, online store) and the legal status of the CLIENT (legal entity or natural person), different payment methods are available:

• payment according to the offer/proforma invoice*
• payment by debit or credit card and PayPal (online store)
• payment on due date (applies only to companies that have a contract with us)

*Once the payment according to the offer/proforma invoice is received, the order is processed.

The CONTRACTOR may set a different payment term, but such a term must be explicitly stated by the CONTRACTOR in the offer or contract.

The CLIENT is fully responsible for the payment, even if acting as an indirect or direct representative, attorney, intermediary, commission agent, etc.

In the event of delay, the CONTRACTOR reserves the right to charge statutory default interest. A CLIENT who is not a consumer is obliged to pay the CONTRACTOR statutory default interest from the occurrence of the delay until the day of payment.

For each sent payment reminder, the CLIENT is obliged to pay the CONTRACTOR a flat-rate reminder cost of EUR 5.

Until full payment (including default interest and costs) and until all other possible agreed conditions are met, the CONTRACTOR retains ownership rights to the products (retention of title).

In the event of any seizure of products, attachment, creation of a lien, etc., the CLIENT must immediately inform the CONTRACTOR. Failure to notify makes the CLIENT liable for damages to the CONTRACTOR. All necessary costs related to releasing encumbrances, third-party rights, and product seizures are borne by the CLIENT.

If the CLIENT and CONTRACTOR agree on a different payment method than a 100% interest-free advance, mutual offsetting (compensation), chain compensation, assignment of claims (cession), or designation of payment (asignation) is also considered a standard payment method, provided all parties confirm such an arrangement with their signature.

We reserve the right to change payment methods without prior notice.

1.8. Deadlines

1.8.1. General about Deadlines

The contractual deadlines for the execution of services are mutually agreed by the contracting parties for each individual order, taking into account the type, scope, and complexity of the service. Deadlines are set in the usual way (oral agreement, email, written, or in the offer).

Unless otherwise stated, the time frame of the project specified in the offer and contract and all set deadlines apply to working days and do not include weekends, holidays, or other non-working days.

1.8.2. Commencement of Deadline Validity

The deadlines mentioned in the previous paragraph start running once all conditions necessary to start the work are met, specifically:

when financial obligations are settled in accordance with the payment schedule (advance payment);

when the contract is signed by all contracting parties;

when the CONTRACTOR receives all previously requested materials from the CLIENT necessary to perform the work under this contract. The CLIENT shall submit them in digital form and provide all required data, materials, potential corrections, and other requests also in digital form.

1.8.3. Extension of Deadlines

If confirmation of individual phases by the CLIENT, delivery of materials, or information from the CLIENT is required, and the CLIENT's response time exceeds 48 hours, the agreed deadline is postponed proportionally to the time the CLIENT needs to meet these conditions.

In cases of order changes, unclear orders, special CLIENT requirements, non-compliance with agreements and provisions by the CLIENT, non-standard orders, custom solution development, force majeure, or other circumstances beyond the CONTRACTOR’s control, the CONTRACTOR may proportionally extend the delivery deadline. In such a case, the CLIENT is not entitled to withdraw from the contract or claim damages from BYERKO s.p.

In the event of extensive additional corrections outside the set concept or after the submission date of materials by the CLIENT, after already approved prior phases, or after drafts submitted by the CONTRACTOR, these are charged according to the price list, and the agreed deadlines are consequently postponed.

The service is considered completed when the CONTRACTOR completes all phases and tasks of the order, regardless of whether the CLIENT has provided confirmation or rejected the phase.

1.9. Submission of Content, Materials, and Files

The CLIENT may submit content and files using one of the following methods:

• by email (for smaller files),
• via online services (WeTransfer, Google Drive, etc.), in which case the CLIENT must ensure the CONTRACTOR has appropriate access,
• when ordering via the online store through the website.

The CLIENT must ensure that the submitted files are not infected with viruses or other malicious software. The CONTRACTOR may reject the order if the file is infected or suspected of being infected with viruses.

Image material must be submitted as separate image files and not as images embedded in other documents (e.g., images in a Word document).

Texts must be submitted in an MS Word document with an appropriate hierarchical structure of titles and subtitles.

All files must be clearly named/labeled and, if necessary, logically organized into folders and subfolders.

We accept only the following file formats:

• Word document – DOCX
• Excel spreadsheet – XLSX
• images in format – JPG
• images in format – PNG
• images in format – WEBP
• logos and vector elements in format – PDF

The CONTRACTOR is not responsible for incorrectly prepared files.

The CONTRACTOR is under no circumstances responsible for the content of the received files. The CONTRACTOR is also not responsible for errors in files provided by the CLIENT. By submitting files, the CLIENT guarantees that they have all necessary consents and permissions to use copyrighted content in their work.

The CONTRACTOR is also not responsible for the accuracy of the data and information in the received files, nor for grammatical or content errors.

1.10. Approval of Drafts and Corrections

The CLIENT must approve the phases that require review and confirmation. Only after the phase is approved can the project proceed to the next phase. The CLIENT must provide approval in writing via email.

The CLIENT may waive the review and approval of individual project phases; however, by doing so, they waive any right to claim complaints, defects, material defects, corrections, and changes, as well as any other interventions to be performed by the CONTRACTOR.

The price of services and projects includes one (1) round of corrections within the set concept for each phase (where applicable), which does not interfere with previously approved amounts. The CLIENT must submit all corrections in writing via email.

1.11. File Archiving

The CONTRACTOR does not archive files and is not responsible for any theft, loss, or damage to files.

The CLIENT is solely responsible for safely storing them.

1.12. Inspection of Goods and Complaints

The CLIENT or the person receiving the goods or completed service on their behalf is obliged to carefully inspect the goods or service immediately upon receipt and immediately notify the CONTRACTOR of any apparent defects, both in quantity and quality. The CONTRACTOR is not responsible for any obvious defects not reported by the CLIENT at the time of receipt.

The CLIENT must also conduct a thorough inspection of the goods immediately after receipt to detect any hidden defects. Complaints regarding hidden defects will be considered if submitted to the CONTRACTOR in writing by the CLIENT within eight (8) working days of receipt of the goods and immediately after discovering the hidden defect.

Under no circumstances does the CONTRACTOR accept complaints regarding defects caused by the CLIENT’s or third parties’ actions, incorrect information provided by the CLIENT, or defects that did not exist at the time of delivery.

Similarly, under no circumstances is the CONTRACTOR responsible for spelling errors resulting from incorrect text provided by the CLIENT or third parties on behalf of the CLIENT.

The CONTRACTOR is not responsible for defects resulting from a breach of contractual provisions by the CLIENT.

In the case of justified and acknowledged complaints, the CONTRACTOR is obliged, at its discretion, to correct the defect or issue a credit note. The CLIENT is not entitled to any other warranty claims.

The CONTRACTOR is not liable for any damage caused to the CLIENT or third parties due to possible defects unless the CONTRACTOR was aware of the defect and failed to inform the CLIENT.

1.13. Rights and Obligations of the Client and Contractor in the Execution of Services and Projects

1.13.1. Introductory Provisions

The CLIENT undertakes to provide the CONTRACTOR with all information, materials, and technical assistance necessary for the successful completion of the contractual task. The CONTRACTOR has the right to extend the contractual deadline if the CLIENT delays in providing the required information, by the same amount of time the CLIENT is in delay.

The CLIENT is obliged to:

• provide the CONTRACTOR with all required data and materials in digital form;
• approve individual proposals (documentation, content solutions, etc.) promptly and provide quick feedback in the form of comments, corrections, and suggestions in writing, and to actively and responsibly cooperate with the CONTRACTOR;
• pay all approved invoices on time and in accordance with the provisions of the contract;
• keep the scope and complexity of the work within the agreed and confirmed offer and within the amount stated in the offer.

The CONTRACTOR is obliged to:

• follow the CLIENT’s instructions and requirements in accordance with the provisions of the contract;
• perform the agreed contractual tasks as a prudent expert and in accordance with Slovenian legislation;
• deviate from the contractual provisions only with the CLIENT’s consent;
• participate in coordination meetings (remotely or in person, as agreed).

1.13.2. Execution of Services

The CONTRACTOR will perform the services under this contract diligently, professionally, and on time, in accordance with the standards of a competent professional.

The CONTRACTOR will perform the services independently, following the directions provided in advance by the CLIENT’s specifications and will continue without the CLIENT’s supervision; however, where necessary and reasonable, the CONTRACTOR must obtain the CLIENT’s approval before the final execution of the ordered service.

The CONTRACTOR undertakes to perform its services properly and in accordance with good business practices and to take into account the CLIENT’s comments and wishes to the best of its ability during execution.

1.13.3. Work/Services on Unmaintained Products and Products by Third Parties

The CONTRACTOR assumes no responsibility for the proper functioning before or after work on products that are not regularly maintained (either by the CONTRACTOR or third parties), regularly updated according to the latest technologies, or do not have appropriate licenses for the tools used.

The CONTRACTOR also assumes no responsibility for the proper functioning before or after work on products created by third parties.

The CONTRACTOR reserves the right, if during work on such a product it assesses that the agreed services cannot be performed properly, to stop and refuse the work, even if an inspection of the website was carried out before the start of the work. In such a case, the CLIENT will be invoiced for the work and resources spent up to that point.

The CONTRACTOR also assumes no responsibility for the proper functioning before or after work on the product if the CLIENT does not provide key information about the product (e.g., known product issues, other key product specifics), if the product is hosted on third-party servers beyond the CONTRACTOR’s control, or in other cases where the CONTRACTOR cannot influence or foresee the circumstances.

The CONTRACTOR also assumes no responsibility for custom solutions made by third parties, especially if they lack appropriate publicly available documentation, source code, or technical support from the developers.

1.13.4. Long-Term Project Interruptions and Client Inactivity

In the event of any prolonged project interruption due to CLIENT inactivity (more than 15 working days), the CONTRACTOR and the CLIENT agree on a restart fee of 10% of the project value.

In the event of sudden withdrawal from the project by the CLIENT, the CONTRACTOR is entitled to payment for all work completed up to that point.

If the CLIENT does not respond for more than 30 days despite the CONTRACTOR’s reminders, it is considered that the CLIENT has withdrawn from the project. The CLIENT must pay all costs incurred up to that point and is not entitled to a refund of any overpaid amounts.

1.13.5. Justified Withdrawal from the Contract

The CONTRACTOR has the right to withdraw from the project (terminate the contract) if, during the course of the project, it assesses that the project cannot be properly managed, executed, or successfully completed due to the CLIENT’s behavior, attitude, or work methods (e.g., lack of cooperation, abusive behavior, harassment, constant deviations from the approved offer).

In such a case, the CONTRACTOR is entitled to payment for the scope of work completed at the time of withdrawal from the project.

1.14. Legal and Regulatory Requirements for Websites and Applications

The CONTRACTOR is not a legal expert and does not follow legal provisions or changes governing the rights, obligations, and business practices of website and application users or owners.

The CLIENT must obtain relevant legal information through appropriate legal or other professional services and ensure on their own that their online business operations comply with applicable legislation.

The CLIENT must inform the CONTRACTOR of all legal guidelines and changes. Based on an agreement and the CLIENT’s confirmed offer, the CONTRACTOR will handle the technical implementation of the legal requirements. Examples of such aspects for websites and applications include privacy policies, general terms and conditions, cookies, user data storage, tax rates, and tax calculation rules and exemptions.

The CONTRACTOR is never responsible for ensuring technical solutions comply with legislation. All solutions and services, even if created strictly according to the CLIENT’s instructions obtained from legal professionals and intended to comply with legislation, must be reviewed and tested by the CLIENT or forwarded to appropriate legal professionals for review and testing. They must confirm in writing that the technical solution and implementation performed by the CONTRACTOR comply with legislation. The CONTRACTOR does not assume any liability for damages incurred by the CLIENT due to incorrect implementation of such solutions.

1.15. Tolerances and Deviations

The final solutions and services may slightly deviate from the originally planned solution in the event of unforeseen circumstances beyond the CONTRACTOR’s control and which could not have been anticipated before the start of work.

The CONTRACTOR also reserves the right to adjust the final solution to ensure that the execution of the ordered service does not exceed the time and financial resources specified in the offer.

1.16. Intellectual Property Rights

The CLIENT expressly guarantees the CONTRACTOR that no third party holds any industrial property rights, copyright, or related intellectual property rights to the submitted files, their content, or individual elements of the content that would in any way prevent the CONTRACTOR from carrying out the services ordered by the CLIENT.

The CLIENT bears full and sole responsibility for the materials and information concerning any potential infringements of industrial property rights, copyrights, or related intellectual property rights in connection with the execution of the order.

In the event of any claims by third parties against the CONTRACTOR, the CLIENT must immediately provide the CONTRACTOR with all necessary documentation related to the dispute, assume any claims from third parties, and provide appropriate security against such claims as determined by the CONTRACTOR.

Should the CONTRACTOR incur any damage (direct or indirect) arising from this, the CLIENT must immediately compensate for such damage.

For all ORDERS clearly marked (e.g., “protected trademark,” “all rights reserved,” “copyright,” “trademark”), the CLIENT is obliged to provide written permission for use at their own expense.

1.17. Product Labeling

All products will be discreetly and minimally marked with the BYERKO label (logo, text, or otherwise), unless the CLIENT explicitly informs the CONTRACTOR no later than upon acceptance of the offer that they do not wish such labeling.

1.18. Protection of Personal and Confidential Data

The CONTRACTOR undertakes to permanently protect all personal data of the user in accordance with the Slovenian Personal Data Protection Act (ZVOP-1).

The CONTRACTOR stores the following CLIENT data for an indefinite period:

• name and surname,
• email address,
• contact phone number,
• company name,
• tax number,
• primary address and delivery addresses,
• country of residence,
• registration date and time,
• and archived communication between the CLIENT and the CONTRACTOR.

The CONTRACTOR uses the stated personal data exclusively for fulfilling orders (sending informational materials, offers, invoices) and other necessary communication with the CLIENT.

The CLIENT’s data will never be disclosed to unauthorized persons.

The user is also responsible for protecting personal data by ensuring the security of their email address, username, and password, as well as adequate software (antivirus) protection of their computer.

The CONTRACTOR has also adopted a Regulation on the Protection of Personal and Other Confidential Data for this purpose.

1.19. Limitation of Liability

The CONTRACTOR makes every effort to ensure the timeliness and accuracy of data. However, product specifications, delivery times, or prices may change so quickly that the CONTRACTOR may not manage to update the data in time. In such cases, the CONTRACTOR will inform the customer of the changes and allow them to withdraw from the contract or modify the order.

1.20. Events Beyond the Contractor’s Control

The CONTRACTOR is not liable for any failure or delay in performing any of its contractual obligations due to an event beyond the CONTRACTOR’s control.

An event beyond the CONTRACTOR’s control refers to any act or event beyond the CONTRACTOR’s reasonable control, including, but not limited to, strikes, lockouts, or other industrial actions by third parties, civil unrest, protests, invasions, terrorist attacks or threats of terrorist attacks, war (declared or not) or preparation for war, fire, explosions, storms, floods, earthquakes, subsidence, epidemics, or other natural disasters, failure of public or private telecommunications networks, inability to use railways, air transport, motor transport, or other means of public or private transport, and actions or decisions of third parties beyond the CONTRACTOR’s influence.

If an event beyond the CONTRACTOR’s control affects the fulfillment of the CONTRACTOR’s obligations under the contract:

• the CONTRACTOR will inform the CLIENT as soon as possible or within a reasonable period given the circumstances,
• the CONTRACTOR’s contractual obligations will be suspended, and the deadline for their fulfillment will be extended for the duration of the event,
• if the event beyond the CONTRACTOR’s control lasts more than four weeks, the CLIENT is entitled to terminate the contract.

1.21. Communication and Project Management

The CLIENT will be informed by delivering the notice to the CLIENT’s contact address (telephone number, fax number, email address, business address, etc.) provided in the order, regardless of whether the CLIENT acknowledges receipt of the notice.

The CLIENT shall appoint and authorize one (1) competent person responsible for managing, coordinating, and communicating the project on behalf of the CLIENT.

The CONTRACTOR shall appoint and authorize one (1) competent person responsible for managing, coordinating, and communicating the project on behalf of the CONTRACTOR.

During the project, the CONTRACTOR communicates exclusively with the person authorized by the CLIENT as the responsible person for the project.

1.22. Complaints and Disputes

In case of difficulties, the CLIENT can contact the CONTRACTOR by email at info@byerko.com. Complaints may be submitted via email at info@byerko.com or in writing to the registered office of BYERKO s.p. The complaint procedure is confidential.

The competent local court in Maribor has jurisdiction to resolve any disputes. In the case of contracts with an international element, the law of the Republic of Slovenia applies.

2. Terms of Website Maintenance Services

2.1. Introductory Provisions

These terms govern the relationship between the CLIENT and the CONTRACTOR in providing website maintenance services.

2.2. Conclusion of the Website Maintenance Agreement

The website maintenance contract and service enter into force when the following conditions are met:

• the contract is signed by both the CLIENT and the CONTRACTOR;
• the CLIENT provides the CONTRACTOR with all necessary access data and information required for performing the services:
  • with which provider the web hosting is contracted;
  • what type of web hosting package is contracted;
  • with which provider the domain is registered;
  • username and password for administrative access to the website with full user rights (admin, administrator, etc.);
  • username and password for administrative access to the hosting control panel;
  • username, password, and IP address or server name for FTP access;
  • access to domain management;
  • if necessary, access to DNS hosting and DNS records of the domain;
  • whether the website has custom-developed solutions and integrations with external systems that are not publicly available (e.g., order transfer to accounting software, booking systems, etc.);
  • other information and accesses essential for the proper functioning of the website that the CONTRACTOR should be informed about;
  • the CLIENT has settled all financial obligations;
  • in case of a special agreement on the start date, on the agreed date and once all the above conditions are fulfilled simultaneously;

2.3. Duration and Trial Period

The maintenance is agreed for a period of one (1) year, with a thirty (30) day trial period, and may be extended. By mutual agreement between the CLIENT and the CONTRACTOR, maintenance can also be agreed for another time period (e.g., multi-year, monthly, weekly…), which must be specified and written in the contract.

Before expiration, the CONTRACTOR will inform the CLIENT and issue an invoice/pro forma invoice for the extension as agreed. If the CLIENT pays the invoice/pro forma invoice, the contract is automatically renewed. If the CLIENT decides not to extend, the contract and maintenance service terminate.

The 30-day trial period represents the first 30 days after signing the contract during which either the CLIENT or the CONTRACTOR may withdraw from the contract without stating any reason. In such a case, the CONTRACTOR is entitled to proportional payment for the agreed service. In case of overpayment, the CONTRACTOR will refund the paid difference to the CLIENT, whereas in case of underpayment, the CLIENT must pay the difference to the proportional value of the service. The minimum billing period is 1 month.

2.4. Termination/Cancellation of the Maintenance Contract

Either party may terminate the contract if the other party breaches any contractual obligation and fails to remedy such breach within thirty (30) days after receiving notice.

The CONTRACTOR may immediately terminate this contract if:

• (i) the CLIENT fails to settle financial obligations under this contract within the agreed deadline; or
• (ii) the CLIENT does not cooperate with the CONTRACTOR or obstructs the CONTRACTOR in providing maintenance services under this contract (does not cooperate, does not respond to questions, engages in harassment, etc.).

2.5. Maintenance Packages and Included Services

The CONTRACTOR undertakes to provide maintenance services in accordance with the selected maintenance package, which includes:

• maintenance covers one (1) website – in the case of a “multisite” installation where different websites are hosted on the same domain (subdomain or subdirectory), maintenance covers only one (1) website;
• licenses for essential paid plugins regularly used in our work;
• fixing technical issues in ongoing operation that may result from updates and incompatibility between used tools after an update;
• monitoring or uptime tracking of the website (depending on the maintenance package);
• core, theme, and plugin updates once a month:
  • updates are performed during the last week of the month during the CONTRACTOR’s regular working hours and only for tools that have a newer stable version available on the update date;
• visual inspection of the website after updates (depending on the maintenance package);
• creation of a dedicated staging/development site for testing before applying updates (depending on the maintenance package);
• cloud backups once a week (4 restore points) or once a day (30 restore points) (depending on the maintenance package):
  • backups are performed automatically at night between 10:00 PM and 4:00 AM;
• restoration from backups included in the price up to 4 times per year (depending on the maintenance package);
• technical support and consultation 1 hour/month or 2 hours/month (depending on the maintenance package):
  • unused hours cannot be carried over to the next month;
  • technical support and consultation refers to technical advice regarding upgrades, modifications, changes, and minor technical issues of the CLIENT but does not include performing upgrades, modifications, or edits to the website, nor editing, adding, or changing website content;
• the CLIENT receives a monthly report on maintenance activities at the beginning of each month via email;

2.6. Services NOT INCLUDED in Maintenance

The following services are not included in website maintenance and are billed according to the current price list on the day the services are performed:

• licenses for dedicated paid plugins;
• licenses for paid plugins installed on the website before the CONTRACTOR took over maintenance;
• maintenance of custom-developed plugins and solutions that are not publicly available;
• maintenance and bug fixing of custom-developed integrations with external systems that are not publicly available;
• fixing errors that occurred or existed before the CONTRACTOR took over website maintenance;
• fixing errors resulting from irresponsible behavior of the CLIENT (website owner) – e.g., sharing passwords with third parties, weak user passwords, etc.;
• fixing errors caused by a cyberattack (removal of malware, cleaning malicious code, etc.);
• restoration (reinstallation) of the website from the latest backup (unless included in the maintenance package);
• issues caused by an inadequate hosting package;
• issues that needed to be fixed and of which the CLIENT was informed by the CONTRACTOR but did not approve the repair;
• technical or content SEO optimization (on-site or off-site);
• website content management:
  • content management means adding/editing/deleting texts, pages and subpages, images and other media files, creating/deleting new menus, adding/deleting users, etc.;
• external systems as well as the CLIENT's local or rented servers, cloud servers, and services from other external providers used by the CLIENT;
• or any other service not listed in point 2.5 of these General Terms.

2.7. Domain and Web Hosting

Domain and web hosting management are not part of the website maintenance service and are handled by the CLIENT with third-party providers, independently, or arranged separately with the CONTRACTOR – in this case, the CLIENT has a separate contract for domain and hosting with the CONTRACTOR.

2.8. Website Condition Before and at the Time of Entering Maintenance

The CLIENT guarantees that, at the time of signing the maintenance contract, the website being taken over by the CONTRACTOR is fully functional and error-free. If errors exist, the CLIENT must clearly inform the CONTRACTOR in writing.

2.9. Website Review Before Acceptance

The CONTRACTOR reserves the right, for websites developed by third parties, to conduct a basic review of the website before taking it over, billed for three (3) hours at the current price list on the day of service.

The basic review includes an inspection of the tools used, the technical and content structure of the website, website performance, hosting review, and preparation of a final status report with suggestions for improvements.

If the CLIENT does not agree to the review, the CONTRACTOR reserves the right to refuse to maintain the website.

Performing a website review does not guarantee that BYERKO s.p. will accept the website for maintenance. The final decision is made after the review.

2.10. Contractor’s Obligations and Responsibilities

The CONTRACTOR undertakes to perform the tasks listed in point 2.5 diligently, responsibly, and in accordance with business and technical guidelines during the maintenance contract period, in line with the selected maintenance package.

The CONTRACTOR also undertakes to inform the CLIENT of any potential issues detected on the website that are critical for its operation but are not covered by this contract.

2.11. Client’s Obligations and Responsibilities

The CLIENT undertakes to regularly and within the agreed deadlines settle all financial obligations to the CONTRACTOR, be available for questions, and actively cooperate with the CONTRACTOR in resolving potential technical issues.

The CLIENT also undertakes to handle the website according to the CONTRACTOR’s instructions and recommendations.

The CLIENT is responsible for keeping website content and information accurate and up to date, except when inaccurate information results from a technical issue covered by the maintenance package.

2.12. Method and Timing of Service Provision

The CONTRACTOR will provide maintenance services and support to the CLIENT via remote access, email, or telephone during the CONTRACTOR’s official working hours and in accordance with agreed obligations and available time slots.

Official technical support hours for contracted clients:
Monday to Friday between 8:00 AM and 2:00 PM, by prior agreement between the CLIENT and the CONTRACTOR.

2.13. Reporting Errors

The CLIENT must report any website malfunction in writing to the CONTRACTOR’s email address info@byerko.com and describe the error as accurately as possible (a screenshot can be attached).

2.14. Response Time

The CONTRACTOR’s response time for reported errors or support requests is:

• up to 12 hours for critical errors – errors that prevent normal website operation or display to visitors;
• up to 24 hours for other errors – errors that are not essential for website operation;

The time required to fix errors is:

• up to 24 hours from the CONTRACTOR’s response for critical errors that prevent website operation, except in cases where the CONTRACTOR has no influence (hosting provider issues, force majeure, or problems originating from the CLIENT’s side);
• up to 72 hours from the CONTRACTOR’s response for other errors and support requests that do not directly affect website operation;
• The response and repair times are extended appropriately during weekends, holidays, and non-working days. The CONTRACTOR will nevertheless strive to fix critical errors as quickly as possible, within operational capabilities at the given time.

2.15. Responsible Persons

Upon signing the contract, each party shall appoint its own responsible representative who will represent the contracting parties in all matters concerning the exercise of rights and obligations under this contract. The representatives shall cooperate respectfully, communicate, and exchange necessary information throughout the duration of the contract to fulfill the rights and obligations.

Any changes to these representatives must be communicated in writing to the other contracting party within three (3) working days of the change.

2.16. Other Rights and Obligations of the Client and Contractor

The CLIENT undertakes to provide the CONTRACTOR with all information, materials, and technical assistance required for the successful execution of the contractual task. The CONTRACTOR has the right to extend the contractual deadline if the CLIENT delays in providing the required information, for the same amount of time as the CLIENT’s delay.

The CLIENT is obliged to:

• provide the CONTRACTOR with all necessary data and materials in digital form;
• pay for the services within the deadlines and in accordance with the provisions of the contract;
• maintain the scope and complexity of work within the maintenance contract.

The CONTRACTOR is obliged to:

• follow the CLIENT’s instructions and requirements in accordance with the provisions of the contract;
• perform the agreed contractual tasks as a responsible contractor and in compliance with the legislation of the Republic of Slovenia;
• deviate from the provisions of this contract only with the CLIENT’s consent.

The CONTRACTOR will perform the services under this contract diligently, professionally, and in a timely manner, in accordance with the standard of a skilled professional.

The CONTRACTOR will perform the services independently, following the CLIENT’s specifications provided in advance, and will proceed without the CLIENT’s supervision.

The CONTRACTOR is fully or partially entitled to extend the service completion deadline due to force majeure and when the CLIENT fails to meet obligations regarding data provision, payment, or other conditions or deadlines specified in the annexes to this contract or written agreements between the CONTRACTOR and the CLIENT.

If the CONTRACTOR cannot meet the contractual obligations on time, they are obliged to immediately notify the CLIENT in writing and justify the delay. In such a case, the CLIENT and CONTRACTOR will agree on a new deadline for fulfilling the contract.

If the CLIENT, despite reminders from the CONTRACTOR, does not respond without a valid reason or without announcing a prolonged absence, it is considered that the CLIENT has withdrawn from the contract. The CLIENT must settle all costs incurred up to that point, and in the case of an overpaid amount of work, the CLIENT is not entitled to a refund of the overpaid difference.

2.17. Payment and Billing Frequency

The website maintenance service can be paid monthly or annually by the CLIENT, in accordance with the valid price list on the date of signing the maintenance contract and the selected maintenance package. The payment frequency shall be defined by the CLIENT and the CONTRACTOR in the maintenance contract.

3. Terms of Web Hosting Services

3.1. Introductory Provisions

These terms govern the relationship between the CLIENT and the PROVIDER regarding the provision of web hosting services.

3.2. Conclusion of Web Hosting

The web hosting contract and service come into effect when the following conditions are met:

the contract is signed by both the CLIENT and the PROVIDER;

the CLIENT provides the PROVIDER with all necessary data and information required for the provision of services;

the CLIENT has settled all financial obligations;

in the case of a special agreement regarding the start date, on the agreed date and when the above conditions have been fulfilled simultaneously.

3.3. Contract Duration

The web hosting contract is concluded for a period of one (1) year with the possibility of renewal.

3.4. Web Hosting Providers

To provide web hosting services, the PROVIDER uses and relies on the services and infrastructure of external providers.

The PROVIDER uses reputable, verified, and high-quality Slovenian and international providers.

When using these services, the terms of use of the external providers apply. The CLIENT may request these terms at any time by contacting the PROVIDER by phone, email, or regular mail and requesting access to the terms of use of the external provider. For more demanding websites and web applications, we can arrange custom web hosting solutions.

3.5. Obligations and Responsibilities of the Provider

The PROVIDER undertakes to ensure the uninterrupted operation of server systems, to update the server software reasonably and in a timely manner, to fix any errors as soon as possible, and to protect personal data.

Due to the nature of the services provided and the nature of the Internet network, the PROVIDER cannot guarantee that the services will always be available.
The PROVIDER is not responsible for the accuracy of any data sent to or from the server.
The PROVIDER is not responsible for any lost or damaged data on the server.
The PROVIDER is not responsible for direct or indirect damages resulting from the use of our services.

The PROVIDER disclaims any liability for damages caused by, but not limited to:

• damage or liability resulting from service outages of the server systems,
• damage or liability resulting from increased response times,
• damage or liability resulting from failed or incorrect data transfer,
• damage or liability resulting from unauthorized access,
• damage or liability resulting from any (hacker) attack,
• damage or liability resulting from undelivered and/or unsent emails or mail server errors,
• damage or liability resulting from natural or force majeure events.

The PROVIDER is not responsible for data loss, service interruptions, or any outage or data loss caused by a third party, service provider, its clients, or employees.

The CLIENT agrees that the PROVIDER may periodically, manually, or via software, without prior notice, review part or all of the CLIENT’s content transferred to the rented server space. This is intended to improve the security of server systems (e.g., searching for inappropriate software, web viruses, etc.). If the PROVIDER detects inappropriate code, the CLIENT agrees that the PROVIDER may immediately remove it without prior notice.

3.6. Obligations and Responsibilities of the Client

The CLIENT agrees to be fully responsible for the content stored on the rented server space.

The CLIENT agrees not to upload the following content to the PROVIDER’s servers:

• illegal, violent, defamatory, obscene, or otherwise questionable content,
• content containing viruses or malicious software, illegal software, etc.,
• content intended for criminal activities or organizations,
• content protected by trademarks, patents, copyrights, or other intellectual property rights.

The CLIENT acknowledges that the backup copies made by the PROVIDER are a free service, which the PROVIDER does not guarantee to always be available. The CLIENT further agrees to maintain their own backups independently and on their own equipment.

The CLIENT acknowledges that automated processes run continuously on the shared hosting servers to ensure optimal website and application performance. The PROVIDER is not required to inform the CLIENT about the detailed operation or schedule of these processes. These processes include:

• MySQL database optimization,
• image file optimization,
• creation of backup copies,
• anti-spam filters blocking unwanted messages,
• anti-virus filters blocking harmful attachments and/or files,
• IP blocking for repeated failed login attempts (“brute force” attacks),
• blocking of HTTP requests detected as malicious (“ModSecurity” system),
• etc.

The CLIENT agrees that the hosting package may be disabled if its capacity limits, as specified for the individual package in section 3.5, are significantly exceeded.

The CLIENT agrees that when using any software on the PROVIDER’s equipment, they assume responsibility for regularly updating such software to ensure their own security and the security of the entire server environment.

The CLIENT agrees to fully cover any damages caused and related additional costs within 14 days of their occurrence.

3.7. Limitations

The PROVIDER considers the following actions to be abuse of the server environment.

Unauthorized or prohibited use of the server environment – reading, writing, or executing operations outside the home directory (“home” / root folder).

Excessive use of server system resources (CPU, memory, bandwidth, or disk space). Due to their nature (excessive consumption of server resources), the following types of software are not allowed on the server system:

• chat applications,
• online/web games,
• file-sharing / P2P applications,
• proxy applications,
• banner rotation applications (except for reasonable usage),
• link farms,
• crawlers, bots, parsers.

Any software not pre-installed on the PROVIDER’s server must be approved by the PROVIDER in case of doubt regarding excessive resource consumption.

Due to a high risk of abuse, the PROVIDER’s services may not be used to provide free hosting, free websites, free domains, or similar services.

Due to the nature of the following services, the primary purpose of using the PROVIDER’s servers cannot and must not be:

• audio/video streaming,
• hosting large multimedia galleries (photos, videos, audio files, etc.),
• FTP hosting / sharing.

The following content is not allowed on the server system:

• pyramid or Ponzi schemes and/or HYIP (High Yield Investment Programs),
• offensive, obscene, or violent content or content inciting such activities,
• copyright-protected materials,
• software enabling the sharing of copyrighted materials (“torrent” sites).

The PROVIDER’s server environment may not be used for testing purposes. It is intended only for hosting production-ready software.

When using scheduled tasks (“cronjobs”) that automatically execute functions at specific time intervals, it is prohibited to run functions more than once every 30 minutes.

The maximum allowed size of a single file uploaded to or downloaded from the server is limited by the external provider and depends on the hosting package.

The number of records in a single database is limited by the external provider and depends on the hosting package.

If the CLIENT creates their own backups, it is not allowed to store these backups on the server system. Own backups must be stored on a personal computer, other storage media, or online services intended for data storage.

Only files directly related to the operation of websites may be stored in hosting packages. Hosting packages are not intended for data archiving but for hosting websites, online stores, and applications. This restriction also applies to applications for uploading and storing files, such as video/audio portals, online classrooms, and similar platforms. As these typically generate significantly more data than standard websites, a shared hosting environment is not suitable for hosting such portals.

The CLIENT agrees that the PROVIDER may temporarily disable access to the server environment for a specific IP address without notice if it excessively uses server resources or if the PROVIDER reasonably suspects abuse of services.

3.7.1. Excessive Email Sending

You may send an email to a maximum of 50 recipients at the same time. If sending to more than 50 recipients, delays must be used between emails.

All hosting packages have an hourly sending limit to protect against automated SPAM emails, depending on the hosting package and provider.

The use of hosting packages is not intended for sending emails to random email addresses. Such activity is considered SPAM, which is a growing issue on the Internet. Violation of this rule constitutes a breach of service terms and may result in email restrictions and/or immediate termination of services. Mass email sending is strictly prohibited.

3.7.2. File Number Limitation

All hosting packages have a file number limit, which depends on the package and hosting provider.

3.7.3. Exceeding Limits

The CLIENT understands and agrees that if any hosting package exceeds its limits, the website, online store, or other web application on the selected hosting package may stop functioning.

3.8. What Web Hosting Does Not Include

Although security mechanisms are in place at the web hosting level, web hosting does not guarantee the security of websites or other applications hosted on the server. Web hosting also does not include taking care of or performing activities related to website security and security audits. The website owner is responsible for these measures.

Web hosting does not include maintenance, management, or editing of the website (updating plugins, core, themes, creating backups, editing and adding content, etc.).

3.9. Web Hosting Complaints

In accordance with the Consumer Protection Act (ZVPot), we offer a 90-day trial period for web hosting services, starting from the first day of order placement. Within this period, the CLIENT may request a refund for the hosting purchase at any time.

If the CLIENT ordered an additional data migration service (website or email transfer from another provider), which is free of charge when ordering the hosting service, the PROVIDER may charge the CLIENT for the performed migration according to the current price list if the CLIENT withdraws from the contract.

3.10. Execution of Marketing Email Campaigns

The CLIENT undertakes not to use the PROVIDER’s services for sending unsolicited emails. Unsolicited emails include all mass advertising communications (e.g., more than 500 recipients) to which recipients have not explicitly subscribed (“double opt-in”).

Unsolicited email communications also include any mass advertising communications that do not provide an easy option to unsubscribe (“Unsubscribe”).

3.11. Payment and Billing Frequency

The CLIENT may pay for web hosting services monthly or annually, according to the valid price list on the date of signing the maintenance contract and the selected maintenance package. The payment frequency is defined by the CLIENT and the PROVIDER in the maintenance contract.

4. Conditions for Domain Registration and Purchase

4.1. Introductory Provisions

When registering and purchasing domains, the PROVIDER acts as an intermediary between the CLIENT and an external provider or registrar.

4.2. General

The CLIENT undertakes to provide all necessary information for domain registration, transfer, or renewal.

The CLIENT undertakes to familiarize themselves with and accept all rules applicable to the specific domain extension (TLD) or domain they wish to register, transfer to the PROVIDER, or renew. Upon request, the PROVIDER may provide additional information and explanations of these terms.

This agreement remains valid for the duration of the domain registration chosen by the CLIENT. If the domain is transferred to another registrar, this agreement terminates automatically.

4.3. WHOIS Databases

For WHOIS database purposes, the CLIENT authorizes the publication of the following information:

• full name and/or company name,
• postal address,
• email address,
• telephone and/or fax number,
• domain name,
• DNS servers,
• domain registration and expiration dates.

4.4. WHOIS Domain Lookup Service

The external provider’s website includes a WHOIS interface (web form) through which visitors can check the status of domains.

The PROVIDER does not guarantee the accuracy of the data displayed by the WHOIS interface, as due to the nature of domain registration and WHOIS services worldwide, this is technically not feasible.

Clients are advised to consult the PROVIDER if they are unsure about the accuracy of the information.

4.5. General Terms for Domain Registration

By accepting these general terms and conditions, the CLIENT confirms that they are aware of and accept the rules of the registry for each top-level domain (TLD) and commit to fully comply with them. The external provider maintains a list of registries for each TLD and, upon request, will provide the CLIENT with registry details for a specific TLD. As of the validity date of these general terms, registry websites are available at the following links:

• .COM, .NET, .CC – Verisign Inc.,
• .ORG, .NGO, .ONG – PIR,
• .BIZ, .US – Neustar,
• .INFO – INFO.info,
• .EU – EURid,
• .SI – Register.si,
• .ME – Domain.me,
• .DE – DENIC,
• .AT – NIC.AT,
• .IT – NIC.IT,
• .FR – AFNIC,
• .CO – GO.CO,
• .RU – NIC.ru,
• .ES – Dominios.es,
• .MOBI – dotMobi.mobi,
• .UK, .CO.UK – Nominet.

The CLIENT acknowledges that the rules of each registry are entirely independent of the PROVIDER or the external provider and that registries are independent legal entities unrelated to the PROVIDER or the external provider.

Once a domain is registered, its name cannot be changed during the purchased registration period.

.SI domain registration services performed by the PROVIDER (as a .SI domain registrar) are subject to the rules and procedures set by ARNES (the .SI domain registry). Therefore, the PROVIDER reserves the right to change its offer and general business terms without prior notice.

The rules and conditions that the CLIENT agrees to when ordering a .SI domain:

• General Terms of register.si,
• Domain Dispute Rules of register.si,
• Privacy Protection Rules of register.si.

4.6. Domain Registration

The CLIENT agrees that the PROVIDER cannot guarantee that the CLIENT will be able to register the desired domain, even if the current WHOIS query indicates that the desired domain name is still available.

The CLIENT agrees that neither the registration of the domain nor its intended use will infringe upon the lawful rights of third parties, and further agrees that the domain is not registered for, nor will it be used for, any unlawful purpose.

4.7. Domain Prices

The price of a domain depends on the domain extension and the price of the external provider and may change at any time without prior notice.

4.8. Domain Transfer

The CLIENT agrees that a domain can only be transferred from another registrar to the PROVIDER if:

• the CLIENT is the domain owner or acts with the authorization of the domain owner,
• the CLIENT has access to the domain holder’s email address,
• the CLIENT can obtain the authorization key or EPP code (“Auth Code”),
• the domain is at least 5 days away from expiration,
• the CLIENT can confirm the domain transfer.

For certain domains, the transfer process also includes an automatic one-year renewal in accordance with the rules of top-level domain registrars, such as .COM, .NET, .ORG, etc.

The CLIENT understands and agrees that transferring a domain from the PROVIDER to another registrar is possible without complications or additional costs only if the domain has not yet expired or if the current registrar has not restricted the transfer option.

4.9. Domain Lease Duration and Renewal

The CLIENT is responsible for making timely payments in accordance with the payment deadline stated on the pro forma invoice for each domain renewal. This allows the PROVIDER to renew the domain on time, ensuring its uninterrupted operation.
If the payment is not made on time, the domain will enter a “QUARANTINE” status. Additional costs may apply for restoring the domain from “QUARANTINE,” as determined by the top-level registrar, over which the PROVIDER has no control.

4.10. Domain Complaints

In accordance with the Consumer Protection Act (ZVPot), the CLIENT is not entitled to withdraw from the domain registration agreement once the domain has been registered in accordance with the recorded transaction. This is because the service was carried out based on the CLIENT’s exact instructions or was tailored to the CLIENT’s needs and, due to its nature, cannot be refunded.

5. Terms and Conditions for Online Store Rental Services

5.1. Introductory Provisions

These terms regulate the relationship between the CLIENT and the PROVIDER regarding the provision of online store rental services.

5.2. Conclusion of Online Store Rental Agreement

The online store rental service becomes effective when the following conditions are met:

• the CLIENT expresses interest in renting an online store via an inquiry,
• the PROVIDER prepares an informative offer for the CLIENT,
• the CLIENT pays the amount stated in the offer – by doing so, the CLIENT confirms the offer and accepts the PROVIDER’s general terms and conditions,
• the PROVIDER receives the funds in its bank account – the order is officially confirmed,
• the CLIENT provides the PROVIDER with all necessary data and information for service execution.

5.3. Contract/Lease Duration

The rental is concluded for a period of one (1) year with the option of renewal.

5.4. Transition Period and Deadlines

The transition period is the time during which the PROVIDER collects all necessary data from the CLIENT to set up the online store.

The minimum transition period is 10 working days and may be extended proportionally to the time the CLIENT takes to provide all required data and information.

Once the PROVIDER has received all the necessary data and information, a 2-working-day period begins during which the PROVIDER sets up the online store.

5.5. Termination of Contract/Lease

Either party may terminate the contract if the other party breaches any contractual obligation or business terms and fails to remedy the breach within thirty (30) days of receiving a written notice.

The PROVIDER may immediately terminate this contract if:

• (i) the CLIENT does not fulfill financial obligations under this contract within the agreed deadline,
• (ii) the CLIENT uses the online store to sell illegal products.

5.6. Included Services

The online store rental includes the following services:

• domain with the .SI extension,
• shared web hosting (2GB disk space, 1 email address, SSL certificate),
• weekly online store backups with four (4) recovery points stored in the cloud,
• core, theme, and plugin updates twice per year,
• licenses for basic tools,
• setup and configuration of the online store (taxes, delivery methods, payment methods, etc.),
• delivery options: in-person pickup, courier delivery,
• payment options: cash on delivery, bank transfer, credit card (via Stripe),
• the online store is in the Slovenian language,
• the online store is suitable for sales within the Republic of Slovenia.

5.7. Services NOT Included in the Online Store Rental

The following services are not included in the online store rental and are charged according to the current price list on the date of service execution:

• licenses for custom paid plugins,
• maintenance of custom-developed plugins and solutions that are not publicly available,
• maintenance and troubleshooting of custom-developed connections to external systems that are not publicly available,
• troubleshooting issues caused by the CLIENT’s irresponsible behavior (e.g., sharing passwords with third parties, weak user passwords),
• troubleshooting issues caused by cyberattacks (removal of malicious code),
• restoration (re-establishment) of the website from the last backup (unless included in the maintenance package),
• issues caused by an inappropriate web hosting package,
• issues that should have been resolved but were not approved by the CLIENT despite being informed by the PROVIDER,
• technical or content SEO optimization (on-site or off-site),
• website content editing (adding/editing/deleting texts, pages, subpages, images, media files, creating/deleting menus, adding/deleting users),
• adding or editing products or product categories,
• or any other service not listed in section 5.6 of these general terms.

5.8. Extensions and Upgrades

The rented online store can be upgraded with additional functionalities or connected to external systems upon agreement.

The cost of an upgrade is a one-time fee and is charged according to the current price list on the date of service execution or based on a pre-prepared offer.

If the upgrade involves the purchase or rental of an annual license for the tool used, this fee is paid annually and is not included in the online store rental price.

Certain upgrades may also require upgrading the web hosting package, resulting in a higher annual online store rental cost.

5.9. Purchase of the Online Store

The CLIENT may decide to purchase the online store at any time during the rental period. The purchase is carried out based on an agreement with the PROVIDER and according to the price list valid on the purchase date.

Upon purchase, the CLIENT no longer pays the annual rental fee, and the online store becomes their property. The CLIENT also gains full administrative access to all store settings.

After the purchase, the CLIENT is no longer entitled to services included in the rental (annual domain fee, web hosting, licenses, and updates).

The purchase of the online store rental does not include the purchase of tool (plugin) licenses.

The domain and web hosting can be arranged separately with the PROVIDER (paid annually) or with another provider to which the purchased online store can be transferred.

The already paid rental amount is not deducted from the purchase price.

5.10. Training and Handover of the Online Store

After setting up and configuring the online store, the PROVIDER will hand over the store to the CLIENT via a video call. During this session, the PROVIDER will demonstrate basic operations such as order management, adding and editing products and categories, and managing coupons.

Last updated: 1.8.2024